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HAMILTON, OH (July 19, 2018) – Peg Smith recently became a Certified Information and Referral Specialist in Aging and Disability through the global Alliance of Information and Referral Systems. Smith has been an Intake and Referral Specialist with LifeSpan since May 2016. She also has her Master’s degree in Social Work.
“I am very proud of Peg and all of her accomplishments. This achievement is another reason why Peg is an amazing asset to our agency and the individuals she serves,” Dan Barron, Elderly Services Program Supervisor said.
As an Intake and Referral Specialist for LifeSpan, Smith responds to requests for resources and information by providing comprehensive information to callers on supports and services available to meet their needs. She conducts initial assessments for callers interested in enrolling in the Butler County Elderly Services Program. In addition to Smith’s regular responsibilities, she also responds to questions and requests received through Live Chat (LifeSpan’s newest website feature) and serves as LifeSpan’s representative on the Butler County No Wrong Door Committee.
Smith said, “My goal is to improve service to our clients, their families, and our community by providing even more appropriate community referrals and improving my understanding of how to best help with their needs. I am very pleased to further represent LifeSpan by successfully obtaining this certification.”
The certification is designed for those who work directly with clients and caregivers within the aging and/or disabilities area and perform the same range of skills and tasks as a comprehensive Information and Referral Specialist but who also have a special depth of knowledge related to their core client group. Applicants must have at least one year of employment in Information and Referral (with a Bachelors or higher degree) and pass a 100-question timed exam.
LifeSpan, founded in 1945, serves clients from southwest Ohio by offering innovative, cost-effective programs for individuals, families, groups and schools. LifeSpan’s programs include Elderly Services Program, Coaching and Financial Wellness (formerly Financial Counseling and Education), School Based Support Services, Guardianship, and Representative Payee.