HAMILTON, OH (June 15, 2018) – LifeSpan has added a live chat service on their website. The additional feature will allow the website’s visitors to engage with staff in a unique and personal way. It will increase the interaction between experienced, knowledgeable staff and the community.
“LifeSpan is always looking for ways to be innovative and give our clients and community access to services and information,” Bill Staler, LifeSpan Chief Executive Officer, said. “LifeSpan is great at coordinating ways to improve lives. This will help us be even better at that.”
The service went live on April 2, 2018. It will not replace any of LifeSpan’s existing services but will serve as an additional way to be more accessible to the community. “We could be missing out on a whole population that is not willing to call us,” said Joyce Kachelries, LifeSpan Chief Operating Officer. “This service will make us more accessible and help us to get people in before they are in a crisis instead of afterward.”
The chat service was utilized within the first few hours of implementation. “Having the option to chat with a Specialist live is a great alternative for people who may not have the availability to call during normal business hours,” Tracy Carpenter, Intake and Referral Specialist, said. “This technology gives someone the option to visit our website during their lunch break or in between meetings to ask a question and get a quick, accurate response.”
The Live Chat service is available across the agency’s entire website and is accessible to any visitor during business hours; Monday through Friday, 8:00 am to 5:00 pm. After business hours, visitors are able to use the service to send an email message to staff with their concerns.
LifeSpan, founded in 1945, serves clients from Butler, Warren and Hamilton Counties by offering innovative, cost-effective programs for individuals, families, groups and schools. LifeSpan’s programs include Elderly Services Program, Coaching and Financial Wellness (formerly Financial Counseling and Education), School Based Support Services, Guardianship, and Representative Payee.