Living Our Mission for More than 70 Years

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Family Connection

Care for your loved one… Peace of mind for you.


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Family Connection serves as a liaison between the older adult, family members, doctors and other resource providers by coordinating communication so that everyone is informed and updated at all times. We provide more than a service. We create a professional relationship that helps older adults stay in their own homes for as long as possible while maintaining a high quality of life.

Our Services

Our most frequently requested services include:

  • Represent and communicate with local and out of town families
  • Advocate for clients
  • Anticipate and plan for future needs
  • Assist with moving to or from a retirement complex, assisted living, or skilled nursing facility
  • Screen, arrange and monitor in-home services
  • Control costs
  • Coordinate with medical, financial, and legal professionals
  • Provide crisis intervention and 24/7 availability
  • Offer consultation, counseling, and support

100% of Family Connection clients have improved the quality of their lives; evidenced by increased socialization, improved health, receiving appropriate services to allow them to stay in the living environment of their choosing


If you are an older adult or a family member concerned about a loved one or if you are uncertain about whether or not FamilyALCA_Member Connection is the most appropriate service, an expert care manager will consult with you to determine the best course of action. A consultation can help to identify available resources, inform individuals and families of options and guide decisions about how to proceed. Consultations are free, can occur anywhere and can be scheduled at any time that is convenient for you and/or your family member.


Unwanted, unused, and expired medications can be taken to a local police department for collection and disposal using methods that are both legal and environmentally friendly. Keeping them around poses a risk to older adults who may take them by accident. They may also be a source for theft by individuals looking for easy access to prescription medicines, especially pain pills.
  • 24-hour drug drop boxes are available seven days a week in the lobby of the following police departments (except Ross and Miami University who have restricted hours).
  • City of Fairfield - 5230 Pleasant Avenue
  • Hamilton - 331 Front Street
  • Middletown - 1 Donham Plaza
  • Monroe - 233 S. Main Street
  • Butler County Sheriff - 705 Hanover Street
  • Ross Township - 3133 Hamilton-Cleves Road (M-F, 9 a.m. - 2 p.m.)
  • Miami University - 4945 Oxford Trenton Road (M-F, 9 a.m. - 4:30 p.m.)
  • Visit for a full list of pharmaceutical collection points.
Continuing care retirement communities are one option for long-term care. They offer a variety of services within one community and can guarantee lifetime housing as levels of care needs change. Healthy adults reside in independent housing units (houses, apartments, or condominiums). When they can no longer care for themselves without additional help, they can move into assisted living units, and if necessary, into skilled nursing units. The community offers one location in which to live for the duration of one’s life with much of their potential future care on site. These features, however, come with a price. Continuing care retirement communities are the most expensive long-term care option.
Differences between medical and non-medical home care are based on the type of service needed and type of professional providing the service. Licensed medical professionals such as physical therapists and nurses provide medical home care commensurate with their education, skills, and licensure. Trained and supervised personnel, but not licensed medical professionals, provide non-medical home care. Non-medical home care personnel may be paid staff or volunteers, depending upon the agency. Non-medical home care includes care such as companionship, personal care, and homemaker services. The majority of older adults need non-medical home care to help them with the activities of daily living (activities such as eating, dressing, bathing, and toileting) or they may need help with activities that are considered instrumental to daily living, such driving, preparing meals, managing medications, and/or using the telephone.
A professional geriatric care manager can help with that determination! A comprehensive assessment of mom will provide a foundation for deciding what kinds of services and supports mom may need now and what she may need in the future. An assessment may reveal that mom is able to continue living at home for now if she has help with some of her daily routines. This may include homemaker services, help with shopping and meal preparation, and assistance with her medications. The assessment may indicate that there are some modifications that, if made to the home, will help to prevent falls or other hazards. If the level of care is greater than what can be provided at home, assisted living may be the answer. Understanding mom’s level of care needs will help to better inform you, your sister, and your mom of the best options to consider.
You have several options to learn more about home modifications. You can search for home repair and modification resources at is a national information clearinghouse on all things related to home modifications. Also, a home safety checklist is available at This checklist can help you identify and remove fall hazards and resolve some accessibility issues without having to make home modifications.

Family Connection Manager

Paula Dunlap, RN-CMC

Paula is a Registered Nurse and a graduate of Miami University School of Nursing. She has worked in a variety of areas including community nursing, hospice, and geriatric care. Paula is certified care manager with the National Academy of Certified Care Managers and an Advanced Professional Geriatric Care Manager with the Aging Life Care Association. She was recently elected to the Aging Life Care-Mid West Board of Directors.

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Family Connection

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